Loan Servicing Specialist
About The Position
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Ideal candidates will demonstrate the bank’s core values. Driven: Hard-working, self-motivated, and strives for excellence. Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win. Dedicated: Committed to the success of colleagues, customers, and the Bank. Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results. Engaged: Cares about their job and the Bank’s success. Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.
Requirements
- Demonstrate the Bank’s core values: driven, dedicated, and engaged.
- High school diploma or equivalent
- One year of experience in banking, finance, office or clerical support, or related role.
Nice To Haves
- Two years of experience in banking or finance.
Responsibilities
- Provide exceptional customer service to internal and external customers through phone calls, email, and loan desk tickets.
- Be responsible for all aspects of loan maintenance, to include processing payments, payoffs, payment corrections, and wires.
- Be responsible for the setup of all loan types in the bank’s core system and/or perform quality control of loan setup.
- Review annual escrow analysis, track and pay property taxes and insurance (flood, private mortgage insurance, hazard), and set up and/or cancel escrow accounts.
- Perform title tracking to ensure liens are added and/or released timely on titled collateral and real property.
- Ensure timely and accurate credit reporting on applicable loan types.
- Complete other duties as assigned.
Benefits
- paid vacation
- sick leave
- holidays
- health insurance
- dental insurance
- vision insurance
- 401(K) retirement with employer match
- educational and student loan repayment assistance
- life insurance
- long-term disability insurance
- loan incentives
- service recognition
- paid volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
