Loan Servicing Specialist I

S&T Bank • Street, MD

2d • $15 - $22 • Onsite

About The Position

Provides internal and external customer service in a centralized Loan Servicing Center and performs various administrative and clerical duties in support of the operation of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).

Requirements

• Requires a high school diploma or equivalent basic academic education.
• Employees must demonstrate a strong understanding of the critical components of this position.
• One to two years general experience.
• Utilizes fingers and manual dexterity skills for typing, filing, and data entry on a frequent basis up to 95% of the business day.
• Possess the ability to focus visually at a close distance of 18”-20” for a period of up to 85% of the business day.
• Must be able to occasionally lift and/or move up to 20 lbs, stand, walk, and reach with hand/or arm throughout the business day.

Nice To Haves

• The employee may progress to the Loan Systems Specialist II position as a senior level processor, after demonstrating a high degree of proficiency in their established duties.
• Has a general understanding of the Annual Escrow Analysis process and can assist customers with general questions

Responsibilities

• Assists customers with claims
• Processing Payments
• Assists customers with issues that arise
• Assists S&T Bank Accounting Department with monthly reconcilements of new and current business
• Processing monthly payments to Servicers
• Assists customers with the cancellation process
• Daily reporting of Monthly and Biweekly payments using LSDU
• Daily Cash Remittance using LSDU
• Loading Participations on all New FNMA Loans Sold
• Assists with the Semi-Annual Tax payment Processing including preparing tax bills to be paid and paying tax bills before the Discount Date
• Pays Annual Hazard and Flood Insurance payments
• Assists with daily reports that monitor new escrows loaded to the system and escrows from paid off loans
• Assists customers with various escrow issues and questions
• Performs general account maintenance such as billing adjustments, payment schedules, etc. related to Credit Insurance, PMI, and Escrow
• Researches and resolves questions for both internal & external customers
• Maintains a good working relationship with all bank employees.
• Demonstrates the ability to work independently.
• Works as a team player to contribute to the success of the department and in turn the organization
• Assumes additional duties as required.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED