Loan Servicing Specialist I - Collateral

Rockland Federal Credit Union • Lowell, MA

9h • $23 - $24 • Hybrid

About The Position

Rockland Federal Credit Union is seeking a detail-oriented Loan Servicing Specialist I – Collateral to support the administration and tracking of collateral documentation for our loan portfolio. This role is responsible for maintaining accurate records, processing collateral-related transactions, and ensuring documentation is complete, compliant, and audit-ready.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.

Nice To Haves

• 1–2 years of experience in loan servicing, title processing, operations, or financial services preferred.
• Knowledge of collateral documentation, titles, liens, and related processes is a plus.
• Proficiency with Microsoft Office and experience working with loan servicing or document management systems preferred.

Responsibilities

• Maintain and track collateral documentation, including vehicle titles, deeds, mortgage notes, and lien records.
• Review collateral documents for accuracy and completeness and ensure timely processing.
• Process lien releases, title updates, duplicate title requests, and collateral releases.
• Update collateral tracking systems and maintain organized electronic and physical records.
• Coordinate with internal departments, members, vendors, and state agencies regarding collateral documentation.
• Support lease loan collateral administration and related recordkeeping activities.
• Respond to member and internal inquiries related to collateral and loan servicing.
• Assist with reporting, quality control reviews, and other departmental responsibilities as assigned.

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match and profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED