Loan Servicing Specialist I

RCB Bank

2d • Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

• High school diploma or GED
• Someone responsible for daily functions required in Credit Department.
• Someone to perform and monitor loan maintenance and advances on Jack Henry.
• Someone to answer phone and review reports for quality control.
• Strong communication and leadership skills and the ability to work as part of the team.
• Working knowledge of applicable computer systems, such as Microsoft365.
• Can manage multiple tasks/projects and deadlines simultaneously.
• Care about your community and have a desire to be involved.

Nice To Haves

• Previous banking experience
• Knowledge of Jack Henry systems

Responsibilities

• Review daily reports, which may include Loan Maintenance, CIF Maintenance, AFTs, expiring messages, zero balance accounts, ordered loan coupons, partial pay and review all loan payments from previous day.
• Assist customers with loan servicing questions, including internal calls from lenders and administrative assistants.
• Scan loan/credit related documents into Synergy.
• Send out loan payoffs statements and complete VOMs.

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED