Loan Servicing Specialist I - Collateral

First United Bank•Durant, OK

5d•Onsite

About The Position

This position generally focuses on daily processing activities related to ensuring escrow servicing, collateral insurance coverage and property tax servicing, and in accordance with First United policies and practices. The position also supports the broader responsibilities of the Collateral Management team, including ensuring collateral insurance accuracy, collateral recordkeeping, document imaging and exception tracking, and tax servicing support. The role requires maintaining a professional work environment, assisting other departments as needed, handling internal customer complaints, recommending process improvements, completing compliance exams, and adhering to all company policies and procedures. Other duties may be assigned by the supervisor to meet the ongoing needs of the organization.

Requirements

High school diploma or GED required.
Minimum one year working experience in the loan area of a banking institution.
Good understanding of financial institution products and services.
Good understanding of escrow accounts, escrow analysis, escrow disbursements, and related loan servicing requirements.
Good understanding of computer spreadsheet and word processing programs.
Strong understanding of loans and loan products.
Ability to complete tasks and projects with little or no supervision.
Exceptional customer service skills.
Good problem-solving and decision-making skills.
Demonstrate good judgment.
Strong organizational skills.
Strong interpersonal skills and ability to work well with a wide range of people.
Ability to communicate well with internal customers by all means of communication including written, verbal, and non-verbal communication.
Willingness to accept additional responsibilities.
Dependable and adheres to timelines and schedules.
Takes initiative in development and completion of projects.

Responsibilities

Process escrow-related property taxes and insurance documentation and payment updates, including premium changes, cancellation notices, renewals, and reinstatements, ensuring records are maintained in the appropriate customer file.
Ensure escrow analysis accuracy, completeness, and required supporting documentation.
Review and process escrow disbursements, including property taxes and insurance premium payments, refunds, surpluses, and follow-up exceptions as applicable.
Support Community Bank staff or bank clients related to escrow accounts, escrow analysis, property taxes and insurance premium changes, and payment adjustments.
Research, resolve, or escalate escrow exceptions, discrepancies, and documentation issues to ensure timely and accurate servicing of loan accounts.
Process insurance mail each day to image new, renewal and cancellation insurance notices to the correct customer file.
Assist with force place insurance payments and refunds.
Maintain Original document retention.
Maintain loan document tracking and exceptions.
Assist with paid loans and collateral release processes.
Monitor and ensure proper property tax servicing.
Maintain a professional work environment, including work attire and communication.
Assist other departments as needed.
Handle internal customer complaints and communicate issues to supervisor, if needed.
Recommend possible methods to improve department efficiency to supervisor.
Complete all required compliance exams on a yearly basis.
Adhere to all First United Policies and Procedures.
Other duties as assigned by supervisor.