Loan Servicing Representative/Specialist
About The Position
At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. JOIN OUR TEAM AS A LOAN SERVICING REPRESENTATIVE! WHERE ACCURACY MEETS EXCEPTIONAL CUSTOMER SERVICE Are you detail-oriented, customer-focused, and energized by solving problems? Do you enjoy working behind the scenes to ensure everything runs smoothly while making a real impact on customers' financial journeys? If so, we'd love to meet you! We're looking for a Loan Servicing Representative to join our growing team. In this role, you'll be the engine that keeps our loan operations running efficiently, accurately, and compliantly. From processing payments to managing insurance and supporting customers, you'll play a key role in helping people achieve their financial goals.
Requirements
- High School Diploma or equivalent required
- Related military education and experience may be considered in lieu of traditional education or work experience
- One year of financial industry experience preferred
- Accounting education or experience may substitute for industry experience
- Three years of loan servicing, documentation, or loan production experience
- Five years of loan servicing, documentation, or loan production experience
- Strong understanding of loan servicing processes and regulatory compliance
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Databases and spreadsheets
- Core banking and lending systems
- Standard office technology and equipment
Nice To Haves
- Detail-oriented
- Customer-focused
- Enjoy working behind the scenes
- Enjoy helping customers and solving problems
- Exceptional attention to detail
- Can manage multiple priorities while maintaining accuracy
- Communicate clearly and professionally
- Take initiative and work independently
- Enjoy learning and adapting to new systems and technology
- Value teamwork, integrity, and continuous improvement
Responsibilities
- Deliver outstanding service to customers and colleagues alike
- Process loan payments, payoffs, and ACH transactions with precision
- Manage insurance-related activities, including flood insurance tracking and premium disbursements
- Reconcile accounts and resolve exceptions to maintain financial accuracy
- Book consumer and commercial loans while ensuring compliance and proper documentation
- Monitor escrow accounts and facilitate tax payments
- Support investor reporting and month-end processing activities
- Track insurance exceptions and collateral-related documentation
- Manage promissory notes, collateral releases, and paid note processing
- Conduct loan quality reviews to ensure accuracy and compliance
- Stay current with regulatory and compliance requirements through ongoing training
- Perform servicing functions for consumer and commercial loans
- Handle consumer, complex commercial, construction, and investor-participated loans
- Support complex and syndicated lending portfolios
- Mentor team members and assist with workflow management
- Test system upgrades, create procedures, and contribute to operational excellence
Benefits
- Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
- Paid Time Off to include select paid holidays
- Retirement Benefits with generous 401K match
- Paid Parental Leave
- Education Assistance
- Employee Assistance Program
- Employee Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
