Loan Servicing Representative/Specialist - Loan Support

First National Bank Alaska•Anchorage, AK

2d•Onsite

About The Position

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers. Loan Servicers provide continuing support and services internal customers for the duration of the loan, ensuring an excellent external customer experience. Attention Office Professionals: Join the Loan Servicing Support Team! The successful candidate will have analytical and logistical thinking skills, comfort with financial figures and detailed documentation, customer service skills, excellent written and verbal communication skills, time management and organizational skills. Some lending, loan processing, loan servicing or similar experience or combination of experience and education/training will be required. Knowledge of loan management software programs and current relevant rules and regulations is preferred. You could start as a representative or a specialist if more experienced; job/salary offer would be commensurate with experience.

Requirements

Analytical and logistical thinking skills
Comfort with financial figures and detailed documentation
Customer service skills
Excellent written and verbal communication skills
Time management and organizational skills
Some lending, loan processing, loan servicing or similar experience or combination of experience and education/training
Ability to keyboard 45 wpm
Operate a 10-key calculator
Word processing and spreadsheet software experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to apply concepts of basic algebra and to accurately read numbers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.
Loan Servicing Representative Minimum: Two years of loan servicing, banking, or progressively responsible administrative or related experience; or equivalent combination of education/training and experience.
Loan Servicing Specialist Minimum: Three years’ loan servicing, real estate, financial industry or related experience; or equivalent combination of education/training and experience.

Nice To Haves

Knowledge of loan management software programs and current relevant rules and regulations
Customer service experience (for Representative)
Customer service experience (for Specialist)

Responsibilities

Performs moderately complex loan servicing support and escrow functions.
Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance.
Analyzes and addresses loan and escrow servicing-related issues and customer complaints.
Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies.
Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly.
Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training.
Performs other work-related duties as assigned by supervisor.
Stay up to date on relevant laws and regulations and complete all compliance training on time.
Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.