Loan Servicing Representative IV (Commercial) - Woodbridge, NJ

Provident Bank • Woodbridge, NJ

2d • Onsite

About The Position

Provident Bank is seeking an experienced Loan Servicing Representative IV to join their team. In this lead-level role, you will be responsible for performing advanced loan servicing and maintenance activities, as well as supporting departmental audit and quality control functions across a diverse portfolio that includes commercial loans, commercial real estate loans, construction loans, Ready Reserve, and small business loans. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys taking ownership of complex assignments. As a subject matter expert, you will serve as a key resource for the team, providing guidance, training, and support to less experienced staff while ensuring the accuracy, compliance, and efficiency of loan servicing operations.

Requirements

• High school diploma or GED required.
• Minimum of 7 years of loan servicing experience, including responsibilities related to commercial loans, commercial real estate loans, construction loans, and other complex lending products.
• Strong ability to read, interpret, and understand loan documentation and related legal agreements.
• Working knowledge of the Horizon and ACBS systems, along with strong PC proficiency.
• Advanced Microsoft Excel skills, including the ability to create spreadsheets, utilize formulas, and generate billing reports and operational reporting.
• Demonstrated ability to independently manage workflow, prioritize assignments, and resolve issues with minimal supervision.
• Proven ability to effectively manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy.
• Excellent verbal and written communication skills, with the ability to clearly convey information and collaborate across teams.
• Strong organizational, analytical, and problem-solving skills.
• Solid mathematical aptitude with a high level of attention to detail.

Nice To Haves

• Self-motivated team player who takes ownership of responsibilities and follows through on commitments.
• Ability to serve as a subject matter expert and provide guidance and support to colleagues.
• Commitment to delivering exceptional service while maintaining accuracy, compliance, and operational efficiency.

Responsibilities

• Assists with managing various commercial loan servicing activities, including but not limited to application of funds, payment of real estate taxes and customer inquiries.
• Ensures that areas of responsibility meet required deadlines for both internal and external customers.
• Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
• Is responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon and ACBS systems.
• Reads and interprets loan documents and approvals for verification of system accuracy.
• Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents.
• Alerts management of any upcoming changes where may need special attention.
• Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc on entire portfolio.
• Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
• Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans.
• Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by The Provident Bank.
• Responds to all borrower inquiries for reconciliation of escrow transactions.
• Re-analyzes escrow accounts where deficiencies are noted.
• Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers.
• Adheres to finest quality control standards.
• Contacts borrowers on returned mail items for address verification.
• Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs and performs any corrections and adjustments as warranted.
• Trains new staff on Bank’s policies and procedures needed to perform their respective job function.
• Perform other duties as assigned by management.

Benefits

• Team members accrue paid time-off (PTO), receive Holiday (PTO)
• eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• a 401(k) Retirement Plan
• Disability Insurance
• an Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED