Commercial Loan Servicing Specialist

Five Star Bank, Ca • Rancho Cordova, CA

2d • Onsite

About The Position

The Commercial Loan Servicing Specialist plays a pivotal role in the booking and maintaining of all loans at Five Star Bank. Working closely with all members of the loan servicing team, this position effectively manages the loan disbursement process, post-funding servicing, and reporting on the loans in the bank's servicing portfolio. This position supports the ongoing credit servicing administration for a portfolio of 7(a) loans and maintains the Borrower relationship to sustain a positive customer experience. The Commercial Loan Servicing Specialist must be able to effectively manage their time to meet deadlines and ensure tasks are completed.

Requirements

• High school diploma or GED
• Minimum 2 years of experience in commercial loans, participation loans and/or SBA loan processing and servicing
• Working knowledge of excel, Word, Outlook, Windows and Scanning
• Ability to manage competing demands and adapt to changing environments
• Demonstrated ability to effectively communicate, both written and verbal
• Capacity to research and solve problems

Nice To Haves

• Competencies Learning Orientation Organizational Skills Time management Communication Proficiency Technical Capacity Customer/Client Focus Personal Effectiveness/Credibility

Responsibilities

• Book all new, renewed and modified loans on the core processing system
• Setup of new and renewed loan files to ensure the loans are set up properly on the loan servicing system nCino
• Add and maintain collateral and tickler information such as UCC re-fillings and amendments, insurance coverage, life insurance questionnaires, etc.
• Perform loan maintenances as requested
• Review loan payments to verify accurate posting
• Maintain annual SBA requirements on all portfolio loans
• Process daily work flow to assure quality, timeliness and compliance with bank, SBA, regulatory and investor guidelines. This includes loan boarding, third party payments, loan disbursements and payoff demands
• Provide efficient production of the loan servicing system by performing data entry, data maintenance and data updates
• Line of credit advances
• Callback of daily work and of new loans and monetary entries
• Review/correct morning balance/loan activity reports
• Answer questions for internal and external customers about their loans, processes and documentation
• Customer correspondence; problem solving with clients
• All other duties as assigned by the Commercial Loan Servicing Supervisor or senior management

Benefits

• Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED