Commercial Loan Servicing Specialist

Banc of California•Santa Ana, CA

5d•$49,000 - $74,000•Onsite

About The Position

The Commercial Loan Servicing Specialist is responsible for balancing and reconciling General Ledger accounts within Commercial Loan Servicing, supporting upstream Commercial Business Units, researching out-of-balance conditions, and ensuring the accurate and timely processing of commercial loan servicing transactions, including Small Business Administration loans. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

Minimum of three years of related experience or training in commercial loan servicing within the financial services industry.
Basic work experience, knowledge, and training in loan servicing activities and terminology.
Basic knowledge of applicable state and federal banking compliance regulations and Bank lending policies, including fair lending, privacy, and the Real Estate Settlement Procedures Act, as well as the Company’s operational policies, procedures, products, and services.
Basic proficiency with computer terminals, personal computers, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
Intermediate typing skills sufficient to meet the production requirements of the position.
Basic mathematical skills, including calculating interest and percentages, balancing accounts, performing calculations using whole numbers, common fractions, and decimals, identifying routine mathematical errors, and computing rates, ratios, and percentages.
Effective organizational and time-management skills.
Ability to understand, remember, and apply oral and written instructions and other information.
Ability to work with general supervision while performing assigned duties.
High school diploma or equivalent required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Monitor the application of loan payments between the sub-servicer’s loan servicing platform and Banc of California’s loan servicing platform and General Ledger system.
Interact with customers and business partners and answer technical questions regarding the status and handling of customer accounts while maintaining a high degree of courtesy and professionalism.
Research and maintain loan account historical and transaction data.
Research, understand, and explain tax and insurance escrow account histories and documentation and resolve related loan servicing issues.
Compare loan origination documentation with electronic loan data to confirm loans have been boarded correctly and make corrections as needed with a high degree of precision.
Read, prepare, and understand commercial documentation.
Provide and receive cross-training in multiple functional areas within loan servicing to provide support wherever and whenever needed in a dynamic and demanding environment.
Develop and maintain clear, well-written work process procedures to support cross-training and auditing.
Organize, maintain, and protect physical loan files and electronic data while strictly observing data security protocols.
Assist with year-end reporting.
Follow all established policies and procedures.
Perform other duties and projects as assigned.