LOAN SERVICING REPRESENTATIVE I

Hawthorn Bank•Belton, MO

4d•Onsite

About The Position

This position is responsible for performing general loan servicing functions. Deviations from normal procedures and/or questions are referred to the supervisor.

Requirements

High school diploma or general education degree (GED)
Minimum of at least six months of general office or file clerk work experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, calculator, etc.)
Basic PC knowledge
Valid driver’s license

Nice To Haves

Formal education or training may be substituted for the required work experience.

Responsibilities

Update loan collateral tracking information
Respond to authorized requests for loan information
Communicate with loan staff in all regions
Disburse and upload new loans and renewals
Prepare and scan loan documents
Review and buy indirect dealer contracts
Process loan payments and prepare checks
Fold, stuff, and mail letters
May create letters, as assigned
File loan documentation, such as deeds of trust, notice of liens, UCCs, etc.
Review paid loan reports and release collateral as needed
Answer telephone and assist customers with questions
Assist other loan servicing staff with a variety of duties, as assigned
Comply with all banking regulations, policies and procedures
Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.