Mortgage Loan Servicing Representative

Barksdale Federal Credit Union • Bossier City, LA

4d • Onsite

About The Position

The Mortgage Loan Servicing Representative is responsible for servicing mortgage loans and performing related administrative and clerical duties in accordance with established mortgage lending policies, procedures, and regulatory requirements. This position ensures the accurate and timely servicing of mortgage accounts, provides exceptional service to members, and supports the daily operations of the Mortgage Lending Department. The Mortgage Loan Servicing Representative also assists with escrow inquiries, insurance claim processing, payoff requests, and other servicing functions while maintaining compliance with all applicable federal and state regulations.

Requirements

• One or more years of experience in mortgaging servicing, banking, or related customer service role.
• Strong understanding of data privacy, security and compliance standards in digital environments.
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Proficient in MS Office (Word, Excel) and multi-line phone systems.

Responsibilities

• Servicing mortgage loans
• Performing related administrative and clerical duties
• Ensuring accurate and timely servicing of mortgage accounts
• Providing exceptional service to members
• Supporting daily operations of the Mortgage Lending Department
• Assisting with escrow inquiries
• Assisting with insurance claim processing
• Assisting with payoff requests
• Assisting with other servicing functions
• Maintaining compliance with all applicable federal and state regulations

Benefits

• Medical, Dental & Vision Insurance
• 24/7 Teledoc Health Access
• Mental Health Support
• Paid Life & Long-Term Disability Insurance
• Wellness Programs
• Generous Paid Time Off
• Paid holidays
• Volunteer Time & Opportunities
• 401(k) with Company Match
• Financial Wellness Tools
• Education Assistance Program
• Career Development
• Employee Recognition & Milestones

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed