Loan Servicing Representative I

American Savings Bank•Honolulu, HI

19h•Onsite

About The Position

Ensures a positive customer experience by providing exceptional servicing for a variety of Retail loan products. Supports customer-facing teammates as related to loan servicing and support and continually seeks ways to improve processes and work collaboratively with teammates across all lines of business. Responsibilities include onboarding new loans, servicing existing loans, and off-boarding loans to close for Residential and/or Consumer loans.

Requirements

Minimum 1 year banking experience, loan operations or servicing experience.
A well-developed sense of the customer’s perspective; ability to respond with the customer in mind.
Maintains a positive, professional demeanor; faces difficult situations directly and professionally.
Excellent verbal and written communication, including practicing open, honest communication with teammates. Demonstrated ability to work collaboratively with other people and groups.
Makes sound decisions based on established guidelines, knowledge, and experience; ability to handle low/moderate risk-based decisions.
Advanced technical skills; proficiency in Microsoft Office and other banking applications.
Ability to adapt to new ways of working; learns new technology or procedures quickly, with little guidance.
Excellent organizational skills; can assess, prioritize, manage multiple work streams to meet or exceed deadlines.
Understands loan payment processing, fee structure, interest calculation; can prepare interest and payment schedules.
Understands and adheres to Regulatory/Compliance requirements, applies knowledge when resolving problems.
Knowledge of basic accounting principles and techniques, particularly related to loan processing.
Ability to understand the bank’s financial metrics and how the department drives results for the bank.
Ability to complete daily work with minimal supervision.

Responsibilities

Completes new loan/line bookings using a variety of systems and resources.
Completes a variety of loan maintenance and servicing tasks.
Performs Foxtrot functions to support automated processes.
Processes transactions related to loan onboarding, servicing, and off-boarding.
Analyzes and processes transactions related to various loan reports; posts transactions to accounts.
Calculates interest rate adjustments and payment/billing schedule updates.
Researches, analyzes, and resolves issues.
Contributes to development and refinement of internal procedures and other resources.
Manages work within stated deadlines.
Responds to inquiries, communicates with and supports teammates across the organization.
Identifies process improvement opportunities; participates in special projects within the department.