Loan Servicing Operations Sr Representative

Bank of America•Jacksonville, FL

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling moderately complex levels of transactions and providing support to senior management as needed.

Requirements

1 year of customer service
Required to work onsite due to document management
Ability to adapt quickly to change without negative impact to performance and/or productivity
Strong organizational and time management skills to perform multiple tasks within limited time frames.
Excellent analytic and problem-solving skills
Exhibit professional demeanor in all situations
Excellent interpersonal and communication skills, written and verbal
Strong phone skills with a proven track record of delighting customers
Customer-centric focus
Flexible, willing to learn and self-motivated

Nice To Haves

Knowledge of titling processes with the DMVs
1 year in the financial industry
Document Management
Systems experience: BOSS, LINX, Magellan, FileNet

Responsibilities

Services and processes loans, including foreclosure, mortgage, lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure risk
Performs transaction processing, loan research, and loan documentation, including loan history and activity
Analyzes requests and determines an appropriate course of action in accordance with guidelines and regulations for customer, investor, and other third-party inquiries
Provides status reporting to senior management as needed