Associate Loan Servicing Representative

Jovia Financial Credit Union•Westbury, NY

7d•$44,191 - $51,989•Hybrid

About The Position

We are Jovia Financial Credit Union, a not-for-profit organization with over 85 years of history, focused on providing brighter banking through innovation, convenience, and community. We are recognized as one of the best places to work, with over $4 billion in assets, 240,000 members, and 500+ employees. We foster a culture of fun, fulfillment, advancement, and development, offering a diverse and inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking.

Requirements

Minimum two years in related mortgage/lending servicing experience.
P.C skills in MS Word/Excel required.
Must have proven track record in these areas and be conversant with all applicable laws and regulations, including FMNA, Fair Lending Practices Act, secondary market and mortgage closing procedures.
Must incorporate time management skills and maintain required performance expectations.
Must be flexible and realize that working hours are subject to change.
Internet speed of 100 mbps or higher required.
Able to dedicate a quiet space for daily work that is free of sound interruptions.

Responsibilities

Daily coding of individual accounts on “Core” system to track status of vehicle leases.
Provide daily lease ending quotes (i.e. remaining term/balance to satisfy member interest in vehicle).
Perform file maintenance on existing accounts as authorized (assumption of lease or change of ownership from Fusion to Credit Union).
Report exceptions/findings daily and monitoring by contacting Fusion/Dealership or members to ensure proper resolution.
Daily answering of member, third party, and staff inquiries pertaining to vehicle leases (i.e. assumption of leases, hardships, lease buyouts, etc.).
Proper and timely communication/notification within the various departments within the Credit Union to ensure proper coding and processing of all lease accounts.
Lease Portfolio monitoring to ensure the collateral/lease records are set up correctly to ensure 100% financial reimbursement to the Credit Union at the end of the lease.
Daily processing of lease checks to purchase or satisfy member’s interest in vehicle.

Benefits

Competitive compensation with paid training
Engaged Managers who value your input, are transparent, and provide coaching for your success
Professional Development with growth opportunities and a supportive learning environment
A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan
Comprehensive benefits including Medical, Dental, and Vision coverage
Employee Activity Groups that foster a sense of belonging and teamwork
Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
Gym Reimbursement and Employee Wellness time off to support your health and wellness
Flexible PTO options that include vacation payout and sick time incentive payouts
Discounts on Employee Loans to help you create financial success
Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans