Loan Servicing Operations Manager

F&M Bank • Archbold, OH

15h

About The Position

The Loan Servicing Operations Manager is responsible for providing leadership and daily oversight to the teams involved in the banking activities of Loan Servicing Operations. This role involves exercising judgment in reviewing loan files for accurate documentation and timely service, and providing leadership and coaching to the loan servicing operations team to ensure desired results. The position aims to provide strategic leadership and oversight of Loan Servicing Operations, including retail loan servicing, escrow, & commercial/agricultural servicing, to ensure efficient, accurate, and compliant servicing practices. The manager will serve as the primary operational liaison between Loan Servicing, Information Technology, and third-party vendors to identify system improvements, resolve operational issues, and optimize the use of core servicing software. Key responsibilities include monitoring and managing system and operational changes, leading the implementation of system enhancements, overseeing product and program configurations, directing the development of system specifications, managing training, establishing workflow management practices, collaborating with audit and compliance teams, supporting growth initiatives, leading process improvements, and managing special projects.

Requirements

• Associates degree or equivalent from two-year college or technical school, bachelors degree preferred; and two to four years related experience in loan servicing and/or training; or equivalent combination of education and experience.
• Demonstrated ability to lead others, manage multiple priorities and meet deadlines.
• Lead the Comm Ag Loan Servicing Supervisor and the Retail Loan Servicing Supervisor.
• General knowledge of bank operations, lending, and information technology.
• Previous experience with and efficiency in using Microsoft applications, such as Word and Excel.
• Possess good organization skills and looks for ways to improve processes and minimize duplicate work.
• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act.
• Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.
• Managing Conflict: Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, handles difficult people.
• Agility: Ability to respond to changing conditions quickly with mechanisms in place to manage, mitigate, and minimize disruption.
• Leading Change: Champions organizational change initiatives. Assesses and adjusts to changing situations, implementing innovative solutions to make organizational improvements.
• Leading People: Designs and implements strategies that maximize employee potential in meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters the development of others to their full potential.

Nice To Haves

• bachelors degree preferred

Responsibilities

• Directly manages supervisors in the Loan Servicing Operations Department.
• Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties as assigned.
• Promote and encourage F&M culture and values; promotes a highly engaged and productive work environment, where employees feel comfortable speaking up about issues and can realize their best lives.
• Directly leads 2 supervisors or individual contributors providing guidance, regular performance feedback, & development planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree