Consumer Loan Servicing Manager

TRUSTONE FINANCIAL CREDIT UNION•Plymouth, MN

2d•$73,500 - $91,500•Onsite

About The Position

This role is responsible for providing leadership, direction and development for the Consumer Lending Loan Servicing staff to maximize performance, member value and growth while ensuring compliance with all policies and regulations. The primary areas of focus are consumer and home equity loan servicing and related projects and activities. This role also includes organizing and evaluating staff and processes to address business issues and provide solution-oriented recommendations.

Requirements

Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 4:30pm at our Plymouth Corporate Office location; exempt.
BA/BS in Business or related, or equivalent relevant work experience.
PC proficiency with Microsoft Office Suite, Internet, and Outlook/E-mail or equivalents.
Excellent written and verbal communication skills.
Excellent math aptitude and keyboarding skills.
Ability to maintain a high level of professionalism while working under pressure.
Demonstrated project management skills.
Required to be compliant with the terms and conditions outlined in TruStone Financial’s SAFE Act Policy, which includes the submission of fingerprints, the successful completion of a FBI background check and maintaining current and compliant registration in Nationwide Mortgage Licensing System (NMLS).
Maintains awareness of enterprise compliance requirements, including Bank Secrecy Act (BSA/AML) obligations, and follows internal policies and escalation protocols as applicable.
Ability to pass a pre-employment drug test and various background checks.
Regular and reliable attendance at the workplace.

Nice To Haves

5+ years consumer and/or mortgage lending experience
3+ years of leadership experience

Responsibilities

Providing leadership, direction and development for the Consumer Lending Loan Servicing staff.
Maximizing performance, member value and growth.
Ensuring compliance with all policies and regulations.
Managing consumer and home equity loan servicing and related projects and activities.
Organizing and evaluating staff and processes to address business issues.
Providing solution-oriented recommendations.

Benefits

Competitive pay and incentive programs
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
22 days of paid time off annually for full-time employees
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute
Additional 3% safe harbor employer contribution after one year of service (immediately 100% vested)
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!