Assistant Manager of Loan Servicing Operations

Lentegrity•Foothill Ranch, CA

6d•Hybrid

About The Position

Join Lentegrity as an Assistant Manager of Loan Servicing Operations! Are you the kind of leader who thrives in fast-paced environments, loves solving operational challenges, and knows how to inspire teams to achieve exceptional results? Do you enjoy turning data into action, building accountability through meaningful coaching, and finding smarter ways to improve processes? Are you equally comfortable rolling up your sleeves to solve complex servicing issues as you are leading strategic initiatives that drive performance? If you're a results-driven leader who can balance people, processes, and performance while maintaining an outstanding customer experience, we want to hear from you. At Lentegrity, we're looking for a dynamic Assistant Manager of Servicing Operations to help lead multiple servicing functions, develop high-performing teams, and drive operational excellence across our organization.

Requirements

You lead with accountability, integrity, and empathy.
You are comfortable making decisions in a fast-moving, evolving environment.
You can balance strategic thinking with hands-on execution.
You naturally motivate others and create a culture of performance and engagement.
You embrace change and continuously look for ways to improve people, processes, and outcomes.

Responsibilities

Lead and develop loan servicing teams across multiple operational functions, including Bankruptcy, Insurance, Payment Processing, Titles, Credit Disputes, and Records Management.
Establish, monitor, and continuously improve key performance indicators (KPIs), service levels, and productivity metrics.
Identify opportunities to streamline processes, improve efficiencies, reduce risk, and enhance the customer experience.
Coach, mentor, and develop employees through regular performance discussions, feedback, and career development planning.
Analyze operational trends and performance data to provide recommendations and drive strategic improvements.
Monitor workflows, staffing levels, and resource allocation to ensure operational goals are achieved.
Lead team meetings that communicate business priorities, performance results, policy updates, and company initiatives.
Manage escalated customer concerns and complex servicing issues with professionalism and urgency.
Partner with leadership to implement departmental strategies, initiatives, and performance goals.
Participate in recruiting, interviewing, hiring, and onboarding new team members.
Serve as a key operational leader and provide leadership continuity when department leadership is unavailable.
Maintain compliance with company policies, procedures, and applicable regulatory requirements.