Loan Servicing Assistant
About The Position
IHMVCU is recruiting for a Loan Servicing Assistant to join the team! At IHMVCU, we believe in helping our members achieve financial success while creating meaningful career opportunities for our team members. As one of the largest credit unions in the region, we are committed to delivering exceptional service, building strong relationships, and investing in our employees' growth. The Loan Servicing Assistant role supports our Consumer, Real Estate, and Commercial Servicing departments by processing loan-related transactions, maintaining documentation, and ensuring accurate and timely servicing of member accounts. If you enjoy working behind the scenes to keep operations running smoothly and take pride in accuracy and organization, we'd love to hear from you.
Requirements
- High school diploma or equivalent required
- Strong attention to detail and organizational skills
- Ability to prioritize multiple tasks and work independently
- Effective communication and customer service skills
- Proficiency with Microsoft Office and other business systems
- Ability to maintain confidentiality and comply with policies and procedures
Nice To Haves
- Previous financial institution, lending, servicing, or administrative experience preferred
Responsibilities
- Process incoming loan payments, payoffs, refunds, and loan servicing transactions
- Accurately record and maintain vehicle titles, electronic titles, and supporting loan documentation
- Organize and process incoming departmental mail according to service level expectations
- Perform account research, loan adjustments, exception processing, balancing, and general ledger-related tasks
- Review reports and assist with monitoring low-balance loans and other servicing activities
- Maintain files, reports, key performance metrics, and departmental records
- Support the overall success of the Loan Servicing team through accuracy, efficiency, and strong problem-solving skills
Benefits
- Outstanding training
- Competitive compensation
- 401(k) with company match and profit sharing
- Paid time off with paid holidays
- Life Insurance
- Paid Community Volunteering
- Education reimbursement
- Fitness reimbursement
- Health insurance including dental and vision
- Flexible Spending Accounts & Health Savings Accounts
- Employee Assistance Program (EAP)
- Access to fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
