Assistant Loan Servicing Manager

Climate First Bank

9h•Remote

About The Position

We are seeking an Assistant Loan Servicing Manager to support the management of the Bank’s loan servicing function within the Loan Operations team, overseeing the day-to-day servicing of commercial and consumer loan portfolios. With a strong focus on operational excellence and regulatory compliance, you’ll help deliver a high-quality servicing experience while championing process improvement and scalability initiatives. You’ll also act as a key liaison between Loan Operations leadership and servicing staff.

Requirements

High school diploma required
4-7 years of loan servicing experience.
Commercial loan experience required.
Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results, independently carrying out managerial and loan servicing operations in a high-volume environment. You understand what it takes to bring tasks to completion, are able to anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance.
Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency.
Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage stakeholders at all levels efficiently and tactfully.
Banking & Fintech Acumen - You understand banking and loan operations deeply. You are also a compliance wiz, have excellent knowledge of regulatory requirements — and you’re ready to put that knowledge to work.
Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.
Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed.
Valid work authorization.

Nice To Haves

Bachelor’s preferred.
Prior leadership experience preferred.

Responsibilities

Support day-to-day loan servicing activities.
Ensure timely and accurate processing.
Monitor workflows and deadlines.
Serve as escalation point for complex issues.
Monitor loan maturities, delinquencies, and exceptions.
Ensure timely resolution of issues.
Oversee escrow administration.
Ensure proper tracking of collateral and insurance.
Oversee quality control processes.
Perform periodic reviews of work.
Ensure compliance with regulations and policies.
Maintain strong internal controls.
Review servicing metrics and KPIs.
Provide training and coaching to team members.
Assist with onboarding and performance feedback.
Support workload distribution and cross-training.
Support high-priority inquiries received from customers and internal partners.
Partner with internal departments.
Identify trends and improvement opportunities.
Drive efficiency and process enhancements.
Support system upgrades and new initiatives.
Adopt a commitment to environmental, social, economic, and racial justice.
Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Benefits

Annual bonus, incentives and equity.
100% employer-paid for employees health coverage
Employer contribution for dependents health coverage
Medical, Dental & Vision Insurance
Health Savings Account (HSA)
Free Telemedicine access via Teladoc
401(k) with 6% Employer Match — No Vesting Period.
Employee Stock Options
Exclusive Employee Banking Perks
0% Financing for Employee Solar Loans
Employee Only Mortgage Product with exclusive interest rates and terms.
0% Financing for Eligible Electric Vehicles (EVs)
Referral Incentives
2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
64 Hours of Paid Sick Time for all full-time employees.
Company-Paid Life Insurance
Short- & Long-Term Disability Insurance
Voluntary Life, Accident & Critical Illness Coverage
Employee Assistance Program (EAP) with free counseling, legal, and financial services.