Loan Servicing Manager

Climate First Bank

1d • Remote

About The Position

We’re seeking a Loan Servicing Manager who’ll energize operations, elevate team performance, and ensure every loan experience reflects our mission-driven commitment to people and planet. You’ll drive accuracy, compliance, and innovation while inspiring a high-performing team to deliver seamless servicing from onboarding through payoff—making every interaction efficient, transparent, and impactful.

Requirements

• High school diploma required; Bachelor’s preferred.
• 7+ years of loan servicing experience.
• Commercial loan experience required.
• Prior leadership experience required.
• Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results, independently carrying out managerial and loan servicing operations in a high-volume environment. You understand what it takes to bring tasks to completion, are able to anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance.
• Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency.
• Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage stakeholders at all levels efficiently and tactfully.
• Banking & Fintech Acumen – You understand banking and loan operations deeply. You are also a compliance wiz, have excellent knowledge of regulatory requirements — and you’re ready to put that knowledge to work.
• Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to optimize your work product.
• Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed.

Responsibilities

• Oversee end-to-end loan servicing lifecycle with precision.
• Ensure accurate payment processing and escrow management.
• Continuously improve workflows for efficiency and scale.
• Monitor KPIs and drive performance improvements.
• Resolve complex servicing issues proactively.
• Partner cross-functionally to enhance borrower experience.
• Maintain adherence to regulatory servicing requirements.
• Lead audits, reporting, and documentation accuracy.
• Mitigate risk through strong controls and oversight.
• Stay ahead of evolving compliance standards.
• Ensure data integrity across servicing systems.
• Improve and coach a high-performing servicing team.
• Foster accountability, growth, and collaboration.
• Use data to drive decisions and improvements.
• Identify trends and optimize processes.
• Align servicing strategies with mission-driven goals.
• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Benefits

• Annual bonus, incentives and equity may be available.
• 100% employer-paid health coverage for employees.
• Employer contribution for dependents.
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Free Telemedicine access via Teladoc
• 401(k) with 6% Employer Match — No Vesting Period.
• Employee Stock Options
• Exclusive Employee Banking Perks
• 0% Financing for Employee Solar Loans
• Employee Only Mortgage Product with exclusive interest rates and terms.
• 0% Financing for Eligible Electric Vehicles (EVs)
• Referral Incentives
• 2–4 Weeks of Vacation based on officer level plus additional tenure-based time.
• 64 Hours of Paid Sick Time for all full-time employees.
• Company-Paid Life Insurance
• Short- & Long-Term Disability Insurance
• Voluntary Life, Accident & Critical Illness Coverage
• Employee Assistance Program (EAP) with free counseling, legal, and financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree