Loan Servicing Manager

Sekisui House U.S. • Denver, CO

6h • $100,000 - $120,000 • Hybrid

About The Position

This position provides leadership for the Loan Servicing function, overseeing day-to-day operations that support accurate, compliant, and timely loan servicing activities. This role manages a team of professionals, ensuring that procedures, service standards, and organizational goals are consistently met. This position collaborates with internal partners to strengthen operational efficiency, resolve issues, and maintain high levels of service delivery. This role also supports continuous improvement efforts through monitoring performance, refining processes, and reinforcing best practices.

Requirements

• Minimum of 4–6 years of relevant experience in loan servicing, consumer lending operations, or related financial services functions, or equivalent (e.g., 8–10 years)
• Bachelor’s degree or equivalent education and experience
• Industry-specific experience in loan servicing, post-closing, or regulated lending operations
• Leadership experience managing or supervising a team

Nice To Haves

• Prior management experience within mortgage or consumer lending operations.
• Knowledge of servicing systems, payment processes, escrow management, and regulatory requirements.
• Experience implementing operational improvements or workflow changes.

Responsibilities

• Establish operational goals and priorities for the Loan Services team to support short-term functional objectives.
• Lead and supervise Loan Servicing professionals, providing direction, guidance, coaching, and performance management.
• Ensure policies, procedures, and regulatory requirements are consistently followed across the team.
• Oversee daily operations to ensure timely, accurate, and compliant servicing actions.
• Collaborate with cross-functional partners to support seamless workflow execution and issue resolution.
• Analyze operational challenges and apply prior experience and judgment to solve difficult issues.
• Monitor team performance, productivity, and service quality, implementing improvements as needed.
• Support system upgrades, workflow enhancements, and procedural updates within the Loan Services area.
• Communicate expectations, process changes, and organizational initiatives to team members.
• Contribute to broader planning for operational efficiency, customer service, and regulatory readiness.

Benefits

• Competitive Compensation
• Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Access a 401(k) retirement savings plan.
• Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Take advantage of exclusive home purchase and financing discounts.
• Enjoy discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree