Loan Servicing Assistant Manager

Rockland Federal Credit Union • Canton, MA

7d • $70,000 - $72,000 • Hybrid

About The Position

Rockland Federal Credit Union is seeking a Loan Servicing Assistant Manager to support the daily operations of our Loan Servicing department, including consumer and mortgage servicing functions. This role partners closely with the Loan Servicing Manager to support team operations, ensure compliance with servicing standards and regulations, resolve escalated member concerns, and help drive operational efficiency across the department. The ideal candidate will bring strong loan servicing knowledge, leadership capabilities, and a commitment to delivering an exceptional member experience.

Requirements

• 3–5 years of banking or credit union experience, preferably within loan servicing
• Knowledge of consumer and mortgage loan servicing practices
• Strong communication, organizational, and problem-solving skills
• Experience with core banking systems and Microsoft Office applications

Nice To Haves

• Previous leadership or supervisory experience preferred

Responsibilities

• Support the daily operations and workflow of the Loan Servicing department
• Assist with coaching, training, and supporting team members
• Help monitor servicing activities for operational accuracy and regulatory compliance
• Resolve escalated member and operational issues
• Assist with audits, reporting, quality control reviews, and process improvements
• Partner with internal departments on servicing operations and member experience initiatives
• Support system upgrades, testing, and department projects

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match
• profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed