Loan Servicing Coordinator II

Northwest Bank•Warren, PA

1d•Onsite

About The Position

The Loan Servicing Coordinator II is responsible for the daily life of loan servicing for all small business and commercial loans. This role may also serve as a back-up for the Small Business Loan Operations Management team. The individual must be able to manage time effectively and meet deadlines under pressure while maintaining a high level of customer service. This position requires navigating Microsoft Office Software, computer applications, and department-specific software to maximize technology tools and efficiency. The role involves working as part of a team and with on-site equipment.

Requirements

High school diploma or equivalent
3-5 years of customer service experience
5-6 years of commercial or small business loan experience
Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
Knowledge of loan documentation including the ability to read, interpret and make judgments from the documentation
Knowledge of appropriate loan servicing support systems

Nice To Haves

Associate's degree in a related field

Responsibilities

Complete new loan set-up, funding, and post-closing review
Post loan transactions for all product types
Perform loan maintenance in the core system as needed or directed
Complete work to meet established service level agreements and benchmarks
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service within the established timeframe
Process loan modifications
Review and quality check ARM Rate Notice Report adjustments and correspondence sent to borrower
Monitor and reconcile reports related to Small Business or Commercial Loans and perform follow-up as necessary with internal and external business partners
Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
Ensure document and data integrity attributes comply with CECL data points
Train new hires to ensure consistency and standardization in servicing commercial loans
Responsible for reconciliation of General Ledger accounts and daily balancing
Monitor collateral records
Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
Prepare applicable release documents as needed
Establish and maintain loan collateral records in the core system
Process loan Line of Credit Renewals
Process the paid commercial loan report
Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
Research and process more complex UCC continuations
Provide support for testing new products and services
Manage and distribute all servicing workflows and services
Serve as point person for gathering audit data requested by management
Validate year-end reporting
Provide back-up support to Collateral and Origination areas
Research and correct errors as applicable
Coach and mentor less experienced team members
Ensure accuracy while meeting established service level agreements and benchmarks
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations