LOAN SERVICING ASSISTANT MANAGER - ONSITE - MIRAMAR FLORIDA

First State Bank of the Florida Keys•Miramar, FL

31d•$60,000 - $70,000•Onsite

About The Position

The Loan Servicing Assistant Manager will be responsible for executing a range of complex tasks to ensure accurate and timely servicing of the Bank's loan portfolio. Such duties include but are not limited to; compliance with state and federal laws, to ensure that regulations and Bank lending policies and procedures are followed.

Requirements

Excellent oral and written communication skills
Effective problem-solving, detail oriented, and organizational skills, with a focus on accuracy, thoroughness, and efficiency.
Technological skills with a thorough knowledge of computer applications including but not limited to a loan servicing platform, excel, and word
Excellent customer service skills and ability to provide inquiries professionally and with high-quality customer service while ensuring compliance with loan serving regulations.
Ability to be flexible and adapt quickly to new systems, processes, and procedures
Ability to prioritize tasks, work effectively in both team setting and independently, managing work assignments under tight schedules, and handle multiple duties simultaneously.
Good understanding of loan servicing systems, policies, and regulatory compliance.
Bachelor's degree in finance, business, or a related field or a minimum of 5 years of formal training or hands-on experience in loan servicing and administration
Prior loan servicing experience and knowledge of lending compliance and insurance-related regulatory requirements.
Proficient in Microsoft Office (Word, Excel, Adobe and PowerPoint)
Strong knowledge of loan servicing software and systems commonly such as Fiserv Signature, and ability (initiative) to learn existing and new software.
Familiarity with consumer, real estate, and small business loan servicing practices and related compliance regulations
Strong basic math skills to process transactions and perform manual calculations as necessary
Ability to lead and supervise a team, including motivating others, providing training, and overseeing complex tasks
Excellent communication abilities to interact effectively with members, team members, and other bank staff.

Responsibilities

Supervise staff in the management and maintenance of loan files, ensuring all files are always accounted for and easily accessible; scan/index files into electronic file system
Support workflow allocation and coordination. Responsibilities include performing daily functions such as posting payments, managing loan advances, processing modifications, deferrals, extensions, and changes in terms. These duties also involve boarding various types of loans manually and through the bank's origination software.
Provide direct support to staff, ensure the collateral portfolio is properly protected, and superior customer service is facilitated. Provide quality assurance over loan documentation, collateral perfection, UCC filings, and insurance tracking systems Reconcile various loan servicing general ledger accounts, clear exceptions and resolve issues
Assist with project management, including the ability to develop and coordinate projects while communicating changes and progress within time and budget constraints
Assist with disaster recovery planning, as well as preparation and updating of departmental procedures
Work directly with the VP along with the Compliance team to ensure that State and Federal regulations impacting loan servicing are understood and that departmental procedures are updated accordingly.
Coordinate with internal and external auditors as needed to maintain audit readiness and adherence to regulatory requirements. Assist in responding to audits and exam requests, including the provision of files, documents, insurance information, reports, and other related data.
Oversee the insurance area to ensure compliance with internal controls and that the Bank's collateral is protected.
Review ARM (Adjustable-Rate Mortgage) rate changes for accuracy and ensure timely mailing and notice to customers.
Research and resolve loan servicing and system maintenance issues, assist in testing new and updated software, including but not limited to Fiserv Signature
Work collaboratively with Team and VP on year-end duties, including 1098 review and annual escrow analysis, ensuring timely mailings and notifications.
Responsibilities also include other duties as assigned by the supervisor/manager