Loan Servicing Manager

Corefirst Bank & Trust•Topeka, KS

7d•Onsite

About The Position

Manage the Loan Servicing Department. In conjunction with the leadership, develop and oversee procedures and functions of the department. Ensure that all servicing procedures are completed accurately and with full compliance of federal and state regulations and adherence to bank policy. Work closely with lending officers and originators to coordinate department efficiency. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Minimum of 3 years Loan Servicing experience
High school diploma or equivalent required
Ability to collaborate with, motivate, lead and consult with all levels of staff and management
Business process optimization and automation
The ability to maintain accuracy in a fast-paced and requirement-laden environment.
The ability to demonstrate the highest level of customer service, confidentiality and discretion internally and externally
Strong strategic, problem solving skills
Basic accounting skills
Skilled in written and verbal communication
Prioritize and balance multiple tasks and responsibilities effectively
Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability.
A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential.
Excellent written and verbal communication skills with demanding deadlines
Computer skills, including Microsoft Word and Excel proficiency
The employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk.
Some light physical effort required, including the ability to lift up to twenty-five (25) pounds.
Applicants must pass a drug screen and background check
Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal

Nice To Haves

Management Experience preferred
Bachelor’s Degree preferred

Responsibilities

Coordinate and supervise the activities of loan servicing employees to ensure operations are efficient.
Develop and enforce procedures and production schedules for timely and accurate completion of servicing functions. This includes but is not limited to, reports, schedules and related data
Ensure loan servicing functions are compliant with bank, state and federal policies and regulations.
Direct day-to-day servicing and processing activities.
Ensure adherence to regulations and policies.
Enforce the standards of performance and customer service required by the bank.
Coordinate delegation of responsibilities.
Maintain knowledge and proficiency of new technologies to streamline and automate processes
Responsible for interviewing and selection of staff, training processes, coaching, mentoring and reviews
Applies a proactive approach to identifying and implementing strategies and processes to overcome challenges in all aspects of the Loan Servicing department including customer service, employee relations and operations.