Loan Servicing Representative

Reprise Financial

1d•$17 - $20•Hybrid

About The Position

The Loan Servicing Representative role is key to the success of the Reprise Portfolio. This role follows up with our customers to ensure timely payments, loss mitigation, and loan modifications

Requirements

Knowledge of billing procedures and collection techniques (ex: skip tracing)
Knowledge of collection practices and associated regulations preferred
1+ years of customer service or call center experience is required
Experience working in financial services, lending or payments preferred
High school diploma or equivalent

Nice To Haves

Bi-Lingual (Spanish) desired

Responsibilities

Monitors and contacts customers with outstanding debts
Works to bring customers into active status by reviewing payment options, extensions, loan modifications etc.
Process payments from customers, assists them with setting up recurring or single payments
Answer customer questions related to general account maintenance (ex: balances, payments, address changes, etc.)
Takes actions to encourage timely debt payments
Ensure account maintenance is updated within core system of record
Report on collection activity and account status
Research history such as ACH transactions, disputes, posting errors, and submits corrections
May support other functions within Collections and Servicing teams
Other duties as assigned

Benefits

Comprehensive medical, dental, and vision coverage
contributions to a Health Savings Account (HSA)
access to an Employee Assistance Program (EAP) to support your mental health and overall well-being
401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
accrued time off, company holidays, sick time, and 3 floating holidays
12-week Paid Parental Leave
Market-driven salary and bonus opportunities
robust tech package

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