Loan Servicing Representative

Langley Federal Credit Union•Newport News, VA

1d•Onsite

About The Position

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley. Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia. Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to: Investing in You: Educational Assistance, encompassing books, lab fees, registration costs, and more. Support for Student Loan Repayment. Abundant Career Growth Opportunities. Time Off That Matters: Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! Paid Sick Time for all team members. Financial Security: Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. Company-covered short- and long-term disability insurance. Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. Flexible Health Care and Dependent Care benefits. Langley Federal Credit Union is currently hiring for a Full Time Loan Servicing Representative to work on-site from our Oyster Point location in Newport News, VA. Job Summary: Accurately and efficiently services all loan types, including mortgage, HELOCs, auto, and unsecured loans, in a fast-paced, member-focused environment. Handles a wide range of loan maintenance tasks such as payment processing, credit reporting disputes, title updates, loan modifications, and document tracking, while ensuring compliance with regulatory guidelines and internal policies. Serves as a subject matter expert and provides high-quality support and timely resolutions to inquiries from members, branches, CUSO partners, and third-party vendors. Manages final loan documents, coordinates delivery of government-backed loan paperwork (FHA, VA, FNMA), and ensures accurate uploads to the document repository. Collaborates with internal teams to streamline processes and enhance member service.

Requirements

Two years of experience with a financial institution in an operational or member facing position required.

Nice To Haves

Experience in loan processing operation or related area preferred.
Associate or bachelor’s degree in finance, business, or a related field preferred.

Responsibilities

Mortgage and Consumer Loan Maintenance & Payment Processing Processes loan modifications (e.g., extensions, re-amortizations) per credit union policy.
Properly maintains accurate loan records, ensuring payments, payoffs, and adjustments are properly documented.
Resolves discrepancies on payments, escrow accounts, insurance, and interest calculations.
Manages escrow account administration, including timely payments, adjustments, and refunds in accordance with RESPA and other regulatory requirements.
Monitors and processes collateral protection and force-placed insurance on applicable loan types.
Handles credit report disputes in compliance with FCRA and internal policies.
Provides member resolutions through research and coordination with credit bureaus.
Maintains detailed documentation of all dispute investigations and resolutions and ensures Data Furnisher Certification is up to date.
Manages lien placement, title updates, and releases for auto and real estate loans.
Works with partners (e.g., DMV) to resolve title-related issues and process total loss claims.
Ensures compliance with all state and federal regulations regarding title and lien documentation, including the timely completion of certificates of satisfaction.
Boards and services new and refinanced mortgage loans across all types, including GNMA, FHA, FNMA, VA, conventional, HELOCs, and construction loans from correspondent lenders.
Ensures timely HELOC recording and maintains complete and accurate loan files.
Collects, verifies, and scans final documents into OnBase; follows up with vendors, title companies, attorneys, and courts to complete files.
Sends electronic loan files to investors as required and assists with audits.
Maintains GNMA, FNMA, VA, and FHA loan servicing and reporting requirements.
Ensures regulation compliance including RESPA, TILA, CFPB, GLBA, and the Biggert-Waters Act.
Processes payment exception reports, payoff requests, and ensure timely disbursement of property taxes and insurance.
Performs reconciliations of investor custodial accounts and support investor delivery processes.

Benefits

Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.