Loan Servicing Representative

Southern Michigan Bank & Trust • Coldwater, MI

11d

About The Position

This position is responsible for the various aspects of the loan after it has been closed. It is also responsible for servicing commercial, mortgage, and consumer loans. Other duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent
• Banking and loan experience helpful
• Basic computer experience including Microsoft Word, Excel and data base knowledge
• Proficient typing skills
• Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors
• Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction
• Basic math skills including the ability to calculate fractions, decimals, and percentages
• Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations
• Excellent customer service skills

Responsibilities

• Insurance claim management – gather necessary documentation to perform draws
• Review of daily/monthly reports
• Loan checkback and file imaged to loan
• RD monthly reporting
• Pay PMI premiums
• Process daily transactions
• Order Lereta contract and activates PMI
• Prepares discharges
• Performs payment corrections for all loans
• Quote loan payoffs
• Prepare documents to send for QC review
• Tracking recorded mortgages and title policies
• Performs file maintenance review
• Performs rate locks via Secondary Market Investor
• Assists with service related phone calls as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED