Loan Servicing Representative

Reprise Financial • Irving, TX

1d • $17 - $20 • Hybrid

About The Position

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances. At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact. We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged. Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference. About the role The Loan Servicing Representative role is key to the success of the Reprise Portfolio. This role follows up with our customers to ensure timely payments, loss mitigation, and loan modifications

Requirements

• Knowledge of billing procedures and collection techniques (ex: skip tracing)
• 1+ years of customer service or call center experience is required
• High school diploma or equivalent

Nice To Haves

• Knowledge of collection practices and associated regulations preferred
• Experience working in financial services, lending or payments preferred
• Bi-Lingual (Spanish) desired

Responsibilities

• Monitors and contacts customers with outstanding debts
• Works to bring customers into active status by reviewing payment options, extensions, loan modifications etc.
• Process payments from customers, assists them with setting up recurring or single payments
• Answer customer questions related to general account maintenance (ex: balances, payments, address changes, etc.)
• Takes actions to encourage timely debt payments
• Ensure account maintenance is updated within core system of record
• Report on collection activity and account status
• Research history such as ACH transactions, disputes, posting errors, and submits corrections
• May support other functions within Collections and Servicing teams
• Other duties as assigned

Benefits

• Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
• Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Recharge with accrued time off, company holidays, sick time, and 3 floating holidays —perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
• Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
• Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
• Stay connected and productive with a robust tech package designed to help you deliver your best every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED