MANAGER - COMMERCIAL LOAN SERVICING

WISCONSIN HOUSING & ECONOMIC•Madison, WI

9h•$85,275 - $106,404•Hybrid

About The Position

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture. WHEDA employees participate in the State of Wisconsin benefit package (https://www.wheda.com/about-wheda/careers/benefits [https://www.wheda.com/about-wheda/careers/benefits]). WHEDA offers an excellent benefits package that includes: Medical, Vision, and Dental Insurance, State Retirement plan; 457 Deferred Compensation, Group Term Life Insurance (and optional term life insurance for family members), Disability Insurance, paid sick leave, paid vacation time twenty eight (28) personal holiday hours, Twelve (12) paid legal holidays per year, tuition reimbursement program. WHEDA is an equal opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply. WHEDA has a remote work policy where certain employees may enjoy a hybrid or remote work schedule, based on position and business needs. See more details below related to this specific position. WHEDA is seeking a Manager Commercial Loan Servicing to join our Risk department in our Madison facility. SALARY: Hiring Range for this position is from $85,275 to $106,404 Annually. Offered Salary will be based on qualifications and internal pay equity. WHEDA provides a competitive salary and WHEDA employees participate in the State of Wisconsin benefit package which includes retirement, health insurance and deferred compensation programs. POSITION OVERVIEW: The Manager, Commercial Loan Servicing, is responsible for servicing and related activities of WHEDA’s multifamily affordable housing and economic development loan and guarantee portfolio. Day-to-day management of existing loans, payments and borrower issues, including delinquencies, escrows and performance monitoring of the portfolio. This position also has supervisory authority for exempt and non-exempt employees.

Requirements

Bachelor’s degree in Business, Finance, Real Estate, Accounting, Economics, or a closely related field AND 7 years of progressively responsible experience related to commercial or multifamily loan servicing, risk analysis or asset management, including 5 years of supervisory experience; OR an equivalent combination of education and experience.
Valid Driver’s License Required
Managerial and supervisorial principles
Policy and procedure development practices
Proven coaching and mentoring skills.
Advanced servicing, portfolio and asset management principles, practices, and procedures
Advanced knowledge of multifamily, economic development, and commercial lending programs
Finance and accounting principles, practices, and procedures
Underwriting principles, practices, and procedures
Finance and accounting principles, practices, and procedures
Risk assessment principles and practices, including risk mitigation techniques
Applicable Federal, State, and local laws, rules, and regulations
Attention to detail, and ability to troubleshoot for process improvement.
Customer service principles
Excellent verbal and written communication skills, including preparation of business correspondence and public speaking.
Problem solving skills and ability to work under pressure.
Successful prioritizing and management of work projects
Ability to work independently and efficiently.
Maintains confidentiality related to internal/ external customers and any other information obtained in this role.

Responsibilities

Manages the activities of the Commercial Loan Servicing Team, including portfolio analysis, quality assurance and commercial loan servicing. This includes planning, coordinating, administering, and evaluating programs, portfolios, contracts, projects, processes, procedures, systems, standards, and/or service offerings for these functions.
Perform supervisory duties for the Commercial Loan Servicing Team, including hiring, training, coaching, performance evaluations, and corrective action. Ensure employees follow policies and procedures, maintaining a healthy and safe working environment.
Executes administrative management of loan portfolios, including collaborating with internal and external partners on troubled properties, and reporting to meet federal and state requirements for multifamily and economic development programs administered by WHEDA. Provides analysis and complex reports related to loan portfolio.
Monitors timeliness and completeness of tasks required under government regulations, contracts, lending programs, and legal documents.
Responds to requests for information and provides subject-matter-expert guidance to other departments, customers, the general public, and/or outside agencies. Research and evaluates the impact of legal or regulatory changes.
High-level involvement with new initiatives, enhancements to program design and customer service, selecting/implementing new and existing software, formulating/modifying new and existing policies, programs, and procedures; adheres to strategic plan.
Performs or assists with other duties as assigned.