Commercial Loan Servicing Manager

Five Star Bank•Warsaw, NY

1d•Hybrid

About The Position

Purpose: The Commercial Loan Servicing Manager is responsible for managing the Commercial Loan Servicing Processors and the Documentation Specialists. Major responsibilities of the team include booking loans and all post-closing loan functions, all functions related to providing payoff letters and processing paid loans for the Commercial and Small Business portfolio, and all functions related to managing and maintaining the Collateral File Room. Essential Functions: Continuously monitors and evaluates the Commercial Loan Servicing Processors progress in relation to booking and next day review of new Commercial and Small Business loans to ensure proper procedures and timeframes are followed. Reviews Commercial and Small Business loan documentation for compliance with regulations, federal and state laws, lending policies, lien perfection requirements and reports exceptions to management. Ensures the prompt follow-up on all disclosure, documentation and underwriting deficiencies identified in the post-closing review process or by internal and external review groups regarding Commercial and Small Business loans. Recommends and implements cost-effective procedures that will ensure timely and accurate follow-up on all Commercial and Small Business post-closing deficiencies. Provides management reports that include aged items that detail the status of all post-closing deficiencies. Identify critical systemic and individual performance matters and initiate constructive feedback to Commercial and Small Business processing centers and closing agents. Support the ongoing growth of the commercial portfolio and act as primary operations contact for interactions among the various locations. Supervise daily activities of the Documentation Specialists to include filing of loan documents in the appropriate files, acting as custodian to track location of all collateral loan files, image loan documents as required under policy and procedures, labeling of new loan files, processing of paid loan files, imaging of loan related documents under proper indexing number, perform annual inventory of all collateral files. Maintain control over loan files including notes and all collateral documentation. Ensure staff image documents appropriately and corrects any issues that are noted via training and re-imaging. Maintain control over cash collateral bags as they are transported to and from premises of the Loan Servicing department. Designs and maintains written procedures for all processes and functions to improve the efficiency and effectiveness within the department. Maintains knowledge of policies and procedures and strictly adheres to established procedures. Assures that as changes in procedures occur, they are documented and communicated to staff, including training and understanding of changes. Maintains risk controls (SOX) by regularly tracking and reviewing required documentation. Performs personnel performance reviews, sets goals, and recommends new hires, terminations, and salary increases. Respond to internal or external customers on complex inquiries or problems with loan accounts, while delivering the highest level of customer services to customers, branches and departments. Promote a high level of professionalism among staff. Provide leadership through superior example and by implementing, executing and supporting management decisions. Promote a cooperative and congenial working environment. Manages cash collateral pricing report on a monthly basis, including verification of 5% of all records to ensure proper margins and collateral values. Distributes to appropriate bank personnel according to loan type. Perform monthly reconciliations of all swap loans, ensuring accuracy between JHA and counterparty, releasing reset notices and creating valuation reports upon request. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications: Required: Education: Bachelor’s Degree in Business Prior Experience: 5+ years in Banking, preferably in Commercial or Small Business Loans Licenses or Accreditation: Preferably Notary Public Competencies: Communication: Writes and speaks effectively, using conventions proper to the situation; listens well during meetings and feedback sessions; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication. Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and procedures; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups. Coordinates own work with others. Attention to Detail: Follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments or processes; concentrates on routine work details Management Excellence: Deliver results by maximizing organization effectiveness and sustainability. Ensure that people have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and longer-term organizational objectives. Align people, work, and systems with the business strategy to harmonize how they work and what they do. Conscientiously assign performance goals, offer year-round performance feedback, and conduct timely performance discussions and reviews. Resource Management: Creates yearly spending plan for all budget accounts; keeps appropriate records of organizational spending and tracks it against spending plan. Gathers and organizes credible data to make a business case for changes and additional resources. Responsiveness to requests for service: Responds to request for service in a timely and thorough manner; Listens and responds effectively to ensure customer satisfaction. Follows up to evaluate customer satisfaction and commits to exceeding customer expectations. Physical Requirements: Able to regularly sit for prolonged periods of time. Able to regularly stand for prolonged periods of time. Able to lift 50 lbs. Able to travel occasionally. Extensive computer usage is required. Ability to work: Evenings - Occasionally Weekends - Occasionally Able to climb ladder Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Flexible Hybrid Work Schedule Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Commercial Loan Servicing Manager may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Requirements

Education: Bachelor’s Degree in Business
Prior Experience: 5+ years in Banking, preferably in Commercial or Small Business Loans

Nice To Haves

Preferably Notary Public

Responsibilities

Continuously monitors and evaluates the Commercial Loan Servicing Processors progress in relation to booking and next day review of new Commercial and Small Business loans to ensure proper procedures and timeframes are followed.
Reviews Commercial and Small Business loan documentation for compliance with regulations, federal and state laws, lending policies, lien perfection requirements and reports exceptions to management.
Ensures the prompt follow-up on all disclosure, documentation and underwriting deficiencies identified in the post-closing review process or by internal and external review groups regarding Commercial and Small Business loans. Recommends and implements cost-effective procedures that will ensure timely and accurate follow-up on all Commercial and Small Business post-closing deficiencies. Provides management reports that include aged items that detail the status of all post-closing deficiencies. Identify critical systemic and individual performance matters and initiate constructive feedback to Commercial and Small Business processing centers and closing agents.
Support the ongoing growth of the commercial portfolio and act as primary operations contact for interactions among the various locations.
Supervise daily activities of the Documentation Specialists to include filing of loan documents in the appropriate files, acting as custodian to track location of all collateral loan files, image loan documents as required under policy and procedures, labeling of new loan files, processing of paid loan files, imaging of loan related documents under proper indexing number, perform annual inventory of all collateral files.
Maintain control over loan files including notes and all collateral documentation. Ensure staff image documents appropriately and corrects any issues that are noted via training and re-imaging.
Maintain control over cash collateral bags as they are transported to and from premises of the Loan Servicing department.
Designs and maintains written procedures for all processes and functions to improve the efficiency and effectiveness within the department. Maintains knowledge of policies and procedures and strictly adheres to established procedures. Assures that as changes in procedures occur, they are documented and communicated to staff, including training and understanding of changes. Maintains risk controls (SOX) by regularly tracking and reviewing required documentation.
Performs personnel performance reviews, sets goals, and recommends new hires, terminations, and salary increases.
Respond to internal or external customers on complex inquiries or problems with loan accounts, while delivering the highest level of customer services to customers, branches and departments. Promote a high level of professionalism among staff. Provide leadership through superior example and by implementing, executing and supporting management decisions. Promote a cooperative and congenial working environment.
Manages cash collateral pricing report on a monthly basis, including verification of 5% of all records to ensure proper margins and collateral values. Distributes to appropriate bank personnel according to loan type.
Perform monthly reconciliations of all swap loans, ensuring accuracy between JHA and counterparty, releasing reset notices and creating valuation reports upon request.
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Flexible Hybrid Work Schedule
Paid Time Off (PTO)
Company Paid Holidays