Loan Servicing Administrator

FIRST STATE BANK•Saint Clair Shores, MI

1d•Onsite

About The Position

The Loan Servicing Administrator is responsible for ensuring accurate and timely processing of all loan-related transactions once the loan is boarded to the Core system. They are the subject matter experts to provide support to borrowers as well as branch and operations center staff.

Requirements

Six months to one year related job experience
Knowledge of MS Office
Ability to handle various tasks simultaneously
Good attention to detail and confident ability to make decisions
Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel
Ability to stand and/or sit for long periods of time
Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time
Ability to use fingers and hands to answer telephone repeatedly

Nice To Haves

Occasional same day travel between branches using personal vehicle.

Responsibilities

Ensure all new loans are boarded to the bank’s Core.
Protect First State Banks loan interests by ensuring collateral is correctly secured at the time of boarding (UCC’s are filed, Titles have Liens, Mortgage and Final Title Policies are perfected, and Collateral has insurance)
Ensure all loan payments are posted the day they are received.
Research and resolve borrower concerns within pre-defined Service Level Agreements (SLA)
Process loan maintenance requests while ensuring each request has proper requesting authority.
Review Loan Exception and Posting Journal reports daily.
Accurate and timely process loan payoffs.
Prepare discharges and termination statements.
Prepare and deliver monthly reports.
Yearly re-amortization of SBA loans, per the current SBA Standard Operating Procedure (“SOP”)
Process daily non-posted items, taking action on all items through reporting, coding changes, recoveries, and other account payments.
Review annual escrow analysis to confidently respond to all customer inquiries.
Monitor and pay taxes on escrow and non-escrow loans.
Develop and maintain a courteous and professional relationship with colleagues while maintaining timely and prompt daily attendance.