Loan Servicing Administrator

SIKORSKY FINANCIAL CREDIT UNION•Stratford, CT

15h

About The Position

Warrants the accuracy of loan-level data on the core servicing platform in order to ensure error-free Member statements, regulatory filings, credit bureau reporting and Credit Union financials. Communicates effectively with Members, designated service providers and colleagues at all levels to provide best-in-class service. Performs expert level account research and reconciliation in accordance with internal policies and procedures.

Requirements

Some college is strongly preferred, however will consider qualified candidates with exceptional work experience
3-5 years of Loan Servicing or Underwriting experience with a bank, credit union or loan servicer
Working knowledge of consumer loan products, title concepts, basic Mortgage Escrow Servicing concepts, mortgage lending, lien perfection, Consumer Compliance rules including RESPA, Dodd Frank, Biggert-Waters Flood Act and SCRA
A sense of urgency, strong analytical, math & problem-solving skills, ability to read & understand standard consumer loan documentation, strong time management & workload management skills, attention to detail, willingness & ability to contribute to a team-based environment, ability to adapt easily to change, strong communication skills and a desire to provide best-in-class service to the Member.
Proficiency in Word and familiarity with Excel. Familiarity with Outlook and web-based applications a plus. Comfortable with learning new applications and software.

Responsibilities

Consistently works to achieve expert-level knowledge of SFCU loan products, core servicing system functionality and compliance rules (RESPA, Dodd Frank, Biggert-Waters Flood Act, SCRA) in order to service loans in conformity with industry-wide best practices.
Receives incoming calls from Members and resolves all questions/concerns in a manner that is acceptable to the Member and that is in accord with SFCU policies and procedures.
Employs critical thinking skills to perform research, account reconciliation and to resolve complaints with accuracy and in a timely manner.
Performs basic tasks in support of the escrow administration function such as processing tax & insurance disbursements, setting up escrow payee records, performing Initial and Annual Analysis of escrow accounts and maintaining the accuracy of escrow-related information on the core servicing platform.
Takes accountability for accurate processing of payoffs, charge-offs, loan modifications, loan adjustments, forced placed insurance advances/refunds, loan conversions, Skip Pay processing, ACH refunds, Life & Disability insurance disbursements, and share-to-loan transfers.
Makes him or herself available for projects as needed and offers suggestions to build workflow efficiencies.
Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.
Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
Performs additional duties as required.