Loan Servicing Associate

Renovo Financial•Chicago, IL

2d•Onsite

About The Position

The Loan Servicing Associate will play a crucial role in providing support to a given department in our Loan Servicing business unit. The ideal candidate possesses strong analytical and problem-solving skills, a keen attention to detail, manages time very effectively while staying organized, and can communicate effectively (both verbal and written) with diverse stakeholders.

Requirements

Live in the Chicagoland or Tampa area
Ability to multi-task while maintaining high attention to detail
Manage daily tasks and prioritize workload independently
Excellent written and verbal communication
Outstanding organizational skills
Ability to interface with all levels of the organization from loan servicing associates to senior management
Team-player that will work to find solutions
Strong problem-solving and critical thinking skills
Proficiency in Microsoft Outlook, Word, and Excel is required

Nice To Haves

Previous experience in loan servicing is a plus but not required
Experience with Salesforce is a plus
Experience with real estate a plus but not require

Responsibilities

Draft, reconcile, and finalize payoff and paydown statements
Reconcile payments and assist in sending out monthly payment statements
Draft monthly ACH payments
Apply monthly payments received via wire
Review, reconcile, and apply payoff funds without outreach as needed if short payoff is received
Process and analyze escrow accounts
Routinely manage collateral documentation
Perform quality analysis reviews
Contribute to process improvement and propose edits to policies, procedures, and job aids as needed
Review and respond to emails timely and accurately from personal and team inbox
Assist in guest service outreach and response as needed
Become a registered Illinois notary and maintain notary registration
Other projects as assigned
Bring Renovo’s values to life through your actions, choices, and commitment to a shared purpose