Loan Servicing Administrator I
About The Position
This job is responsible for serving as point of contact for assigned clients for all loan-related servicing matters on low to moderately complex deals with day-to-day supervision. Key responsibilities include delivering the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and company policies. Job expectations include accurately keying all transactions into the system of record and/or workflow tool and ensuring timely communication with clients and partners.
Requirements
- Adaptability
- Attention to Detail
- Data Collection and Entry
- Written Communications
- Analytical Thinking
- Oral Communications
- Prioritization
- Problem Solving
- Recording/Organizing Information
- Customer and Client Focus
- Data Quality Management
- Quality Assurance
- Relationship Building
- Research
Responsibilities
- Delivers world-class client experience and ensures compliance with servicing level agreements, government regulations and company policies
- Ensures assigned loan instructions are maintained, and funding and payment are in compliance with loan servicing agreements and loan documentation
- Monitors workflow of fundings and payments, while ensuring compliance with loan servicing agreements
- Manages and processes payments
- Reviews and understands loan documents
- Performs all tasks independently with day-to-day supervision
- Facilitates timely and accurate communication, workflow management and QA processes
Benefits
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- 401k
- flexible_scheduling
- paid_holidays
- tuition_reimbursement
- professional_development
- wellness_programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
