Bilingual Loan Servicing Account Solutions Specialist- Flex opportunity
Regions Bank
•$41,903 - $49,883•Hybrid
About The Position
At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Detailed oriented
- Proficient in Microsoft Excel and Word
- Strong customer service skills
- Strong organization skills
Nice To Haves
- One (1) year - Expereince in collections/customer service
- Must be fluent in Spanish/English
Responsibilities
- Calls customers about early delinquency account statuses
- Works with customers to resolve account delinquency status while minimizing company interest losses
- Implements repayment plans as necessary and collects delinquent payments
- Ensures that files and paperwork are properly and accurately completed
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May contact outside parties to collect or clarify documentation
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
