Loan Services Specialist

Essential Credit Union•Baton Rouge, LA

6d•Onsite

About The Position

Responsible for imaging, retrieving, tracking, and performing maintenance of member files for the Credit Union and ensuring the accuracy of all electronic documents. Assist with collateral title processes and lien perfecting by working cohesively with appropriate vendor. Scan and maintain all documentation relating to the member files or as requested by management and ensuring its accuracy. Assist with the scheduled pickup and delivery of mail items, documents and small packages across department/branches. Performs daily mail errand runs to USPS, Fed-Ex, etc. Must work as a team player with a positive attitude, ability to multi-task and is comfortable in a changing environment.

Requirements

High School Diploma
Maintain knowledge of Microsoft Office Products (word processing, spreadsheets and presentation software).
Use of desktop and laptop computers.
Knowledge of the core system and its ancillary software programs.
Experience working in a financial institution with a minimum of three years is required.
Intermediate Computer Knowledge
Effective written and oral communication skills
Effective research skills
Ability to present information through presentations and provide training
Attention to detail
Effective communicator
Perform primarily sedentary work on computer or laptop for an average of 8 hours per day.
Must be capable of climbing/descending stairs in emergency situations.
Must be able to operate routine office equipment including telephone, copier, facsimile and calculator.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic mathematical calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising the highest level of discretion on confidential matters.

Nice To Haves

Monitoring, tracking, and validating account documentation required as it relates to the Loan Operations Department.
Scanning and maintaining all documentation relating to the member files and ensuring its accuracy.
Completes and validates the accuracy of the required reports and records within allotted timeframe.
Process incoming loan payments received through the mail.
Monitor and update account(s) with the USPS returned mail notification.
Use of critical judgment in day-to-day situations and problems within established guidelines.
Adhering to record retention policies as it relates to lending documents and title perfections.
Timely respond to member and employees requests by managing help desk tickets and phone calls effectively.

Responsibilities

Monitors and tracks modification reports for receipt of proper documentation and signatures which include but is not limited to loan extension/modification request and file maintenance in the core system and third-party vendor’s electronic lien system, etc.
Assist with the daily collateral title process and procedures.
Processes incoming loan and credit card payments received through incoming mail.
Prepares outgoing mail items for USPS delivery and pick up.
Assists with the completion of the daily intra office mail retrieval, mail run to USPS, and delivery for the credit union branch locations.
Sorts incoming and outgoing postal and intra office mail for distribution to proper departments and/or employees.
Process, post, verify, post, and send the member’s documentation necessary for processes such as loan Paid Ahead and loan Paid in Full, etc.
Post, verify, and adjust debt protection payments to the member’s loan as deemed by the claim reports.
File, process, and post back-end loan product, such as GAP and/or extended warranty, claims as deemed by third party vendor to the member’s loan.
Monitors and update account level processing with returned mail notifications as received from the USPS.
Conducts thorough and accurate account research requests within a timely manner.
Addresses incoming faxed information, helpdesk tickets or routes the incoming faxes to the appropriate department in a timely manner.
Ensures file room area and documents are maintained according to the organization’s record retention schedule by coordinating pickups and delivery with storage vendor.
Responsible for adhering to and maintaining Record Retention guidelines in accordance with Federal Regulations
Ensures the centralized scanning process and procedure is done daily.
Assists other personnel and staff as needed.
Keeps supervisor informed of area activities and of any significant problems or concerns.
Completes required reports and records accurately and promptly.
Maintains written procedures for the position.
Attend meetings and training as required.
Ensures work area is clean, secure, and well maintained at all times.
Keeps up to date on all policy changes and revisions.
Demonstrates Essential core values consistently and adheres to the Code of Conduct.
Ensures Bank Secrecy Act, Consumer Identification Policy, and OFAC policies are followed.
Maintains and projects Essential FCU’s professional reputation and privacy of account information.