Loan Specialist

World Finance•Greenville, SC

2d•Onsite

About The Position

Excited for a career in finance where you can help customers Get Back to the Good? Come join our Loan Origination team in our Downtown Greenville location! If you have lending experience, a background in customer service, or a general business background and you're looking to build your future, look no further. As a Loan Specialist on our Virtual Branch team, you'll be the first point of contact for customers who start their loan journey online and will guide them through the application process. Our growing team works with customers every day to find the right loan product to meet their needs and improve their lives, and we'd love for you to be part of that mission!

Requirements

Comfortable working in a fast-paced, phone-based environment with a high volume of outbound calls
Working knowledge of Microsoft Word, Excel, and Outlook and ability to learn internal systems
Strong problem-solving skills to navigate unique customer situations and find the right solution
A competitive drive and motivation to hit monthly performance and bonus incentives

Nice To Haves

High school diploma or GED equivalent
Experience within the loan industry or business knowledge

Responsibilities

Making outbound calls to customers who submit loan applications through our online portal, guiding them through the application process
Verifying application details, reviewing credit, and making sound loan underwriting decisions to offer the best options to our customers
Responding to customer questions regarding the loans we offer (collateral, approval qualifications, renewal policies, etc.)
Accurately documenting application notes and outcomes in our loan origination system to maintain a clear record for the branch and the customer
Partnering with our branches when necessary to deliver first-in-class customer service