Loan Specialist

Texas DPS Credit Union•Austin, TX

3d•$22 - $26•Onsite

About The Position

At Texas DPS Credit Union, we do more than provide loans. We serve those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association. We are here to educate our members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position. This vision drives our leadership team and employees in every action we take. We seek individuals who are enthusiastic about helping drive our vision and who exemplify our core values of Authenticity, Excellence, Integrity, Outstanding Service, and Unity. If you are looking to make an impact while working alongside a close-knit team, we would like to connect.

Requirements

High school diploma or GED required
Strong communication, interpersonal, and relationship-building skills
Working knowledge of consumer lending and credit reports
Ability to identify issues, solve problems, and escalate appropriately
Attention to detail and accuracy when handling applications and member information
Ability to manage multiple systems, deadlines, and competing priorities

Nice To Haves

Consumer lending, financial services, member service, or consultative sales experience preferred
Credit union or banking experience and LOS experience preferred
Bilingual in Spanish preferred

Responsibilities

Create a consultative, relationship-focused lending experience for members and applicants.
Learn member goals and recommend responsible solutions.
Guide applications through our loan origination system.
Communicate decisions and next steps.
Work closely with our processing team to move approved loans toward closing.
Build trusted relationships through thoughtful loan conversations and proactive follow-up.
Identify member needs and recommend appropriate consumer loan and protection solutions.
Collect and maintain complete, accurate application information in the LOS.
Review credit and application details for concerns, discrepancies, and opportunities to strengthen the request.
Communicate approvals, counteroffers, conditions, and adverse decisions clearly and respectfully.
Manage leads and applications to support timely decisions and strong application conversion.
Resolve routine lending issues and escalate exceptions or higher-risk circumstances appropriately.
Complete a clean, accurate handoff to the Loan Processor after the member accepts approved terms.
Maintain current knowledge of products, rates, promotions, procedures, and compliance requirements.
Collaborate with lending, processing, operations, collections, and management to serve members effectively.