Loan Servicer

SCU Credit Union•Brockton, MA

6d•$21 - $25

About The Position

SCU Credit Union is seeking a detail-oriented and proactive Loan Servicer to join their team. This role is pivotal in ensuring the accurate and efficient handling of consumer (nonresidential) loan documentation, maintaining compliance with regulatory standards, and delivering exceptional service to their members.

Requirements

One to two years of work experience in a credit union or financial institution.
High school diploma or equivalent.
Wide range of banking knowledge plus a good understanding of standard servicing procedures and regulations.
Excellent customer service and communication skills.
Detail-oriented, strong organizational skills, and the ability to prioritize multiple tasks.

Responsibilities

Review and verify consumer closing documents for completeness and accuracy.
Coordinate with internal teams and borrowers to obtain missing information.
Assemble, scan, and index loan files into the imaging system post-closing.
Assess consumer loan files received from indirect lenders for accuracy.
Upload consumer loan files into the Host system and assist with related member account inquiries.
Maintain and verify titles on collateralized loans.
Communicate with borrowers and external entities like the Registry of Motor Vehicles to ensure accuracy and resolve discrepancies.
Review and correct loan data input in the Host system.
Collaborate with relevant personnel to address and rectify errors.
Address member inquiries regarding consumer loan servicing.
Promote and cross-sell applicable products and services.
Assist with skip-a-payment requests, credit card inquiries, and payment adjustments.
Ensure adherence to credit union policies and procedures.
Perform quality control reviews, generate verifications, and support residential mortgage servicing when needed.
Performs other duties as assigned.