Commercial Loan Servicer I

Arizona Financial Credit Union•Phoenix, AZ

11d•Hybrid

About The Position

The Commercial Loan Servicer I is an entry-level role responsible for supporting the daily servicing of the Commercial Loan portfolio. This position ensures member service is consistently delivered at a high standard while performing routine loan servicing functions accurately and efficiently.

Requirements

High school diploma or GED with a minimum of 6 months of experience in banking, finance, or a related field.
Strong written and verbal communication skills with the ability to interact professionally with members and team members.
Proven problem-solving and organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
Ability to work independently and as part of a team while maintaining accuracy and attention to detail.
Proficiency with computer systems and the ability to learn and navigate core processing systems such as Jack Henry/Silverlake.

Nice To Haves

Previous experience with JHA, Sageworks, LaserPro, and Wolters Kluwer.
Demonstrated knowledge of basic loan operations, account maintenance, and servicing activities.
Familiarity with construction lending and/or commercial loan servicing.
College degree in business, finance, or a related field, or equivalent financial industry certification.

Responsibilities

Perform CIF maintenance and borrower record updates to ensure accurate member data.
Request cashier’s checks to support loan servicing activities.
Process collateral releases through Wolter’s Kluwer, ensuring accurate tracking of loan collateral.
Add and remove delinquent property tax flags and update records accordingly.
Complete demographic change requests for Commercial loans in a timely and accurate manner.
Process construction and non-construction draws, ensuring compliance with loan terms.
Post force-placed insurance fees and coordinate with internal systems for accuracy.
Generate payoff letters, post payoffs, and complete all required post-payoff steps.
Review and complete assigned daily, weekly, and monthly reports as directed by leadership.
Process commercial loan risk rating changes and maintain proper documentation.
Cancel tax service contracts in Tax Q when loans are paid in full or released.
Prepare verification of mortgage/debt requests in accordance with member needs.
Respond to servicing requests received through Temenos.
Collect and distribute department mail daily to ensure timely processing of items.
Answer member and internal calls through Ring Central, providing professional and accurate service.
Demonstrate strong communication, problem-solving, and teamwork skills to effectively collaborate with team members and provide excellent service to members.
Perform other duties as assigned in support of business needs.