Commercial Loan Servicer

BANK FIRST • Manitowoc, WI

5d • Onsite

About The Position

The Commercial Loan Servicer plays a vital role in the success of our lending operations. This position is the backbone of accuracy, compliance, and customer support within our commercial loan process. Every loan you touch helps strengthen relationships with businesses in our community, ensuring they receive the funding and service they need to grow and succeed. Your attention to detail, commitment to quality, and ability to manage many moving parts at once make a meaningful impact every day. If you’re someone who takes pride in precision, enjoys problem-solving, and building relationships with co-workers and community, this is a place where you can truly shine.

Requirements

• Associate’s degree or equivalent years of experience
• 1 -3 years’ experience in banking documentation preferred
• Be proficient in MS Word, Outlook and Excel
• Ability to manage multiple tasks simultaneously while supporting a variety of clients and bankers
• Proven ability to prioritize workload and meet deadlines in a fast‑paced environment

Responsibilities

• Ensure accurate and timely entry of all commercial loan documentation into the bank’s core system.
• Provide support to Business Service Representatives regarding loan disbursements and fee collection.
• Ensure all applicable fees and costs are properly deferred.
• Perform post-closing tasks, including collateral lien perfection, and file exception tracking.
• Scan, image, and index all executed loan documents accurately.
• Process payments and advances for participated loans.
• Complete daily and monthly balancing of loan general ledger accounts, researching and resolving out-of-balance or outstanding items.
• Prepare and submit monthly reporting to secondary market investors (e.g., USDA, SBA, Farmer Mac).
• Verify new loans and maintenance items entered to the loan system from the previous business day.
• Maintain required paper copies of “wet signature” documents.
• Follow up on outstanding file exceptions and monitor files for pending items such as final title policies, vehicle liens, and insurance documentation.
• Prepare, file, and track UCC continuations.
• Post incoming wire payments accurately and promptly.
• Perform paid-loan processing duties, including payoff transactions, collateral releases, and UCC terminations.
• Add or remove autopay information within the bank’s core system as needed.
• Clear non-post transaction items from the previous day.
• Provide support to Relationship Managers, Business Service Representatives, Commercial Loan Processors and others as needed.
• Adhere to the bank’s Code of Ethics and maintain a high level of confidentiality and professionalism.

Benefits

• Career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Contributions directly impact guests and communities you care about
• Culture built on respect, collaboration, and empowerment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree