Ridge View Bank, Loan Servicer

Ridge View Bank•Roanoke, VA

1d•Onsite

About The Position

A Loan Servicer ensures the best possible experience with regards to the life of the client’s loan. In this position, a Loan Servicer is responsible for the upload of closed loans on our core system, performs maintenance on the core system with any changes that may occur throughout the life of the loan, and ensures all loans meet the compliance standards. Additional responsibilities may be assigned in the position.

Requirements

A high school diploma or general education degree (GED) is required.
Successful completion of required background checks is required.
Ability to read, comprehend, and interpret documents.
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
Ability to utilize telephone systems and possess good digital literacy including email, internet, and intranet use.
Prior experience or the ability to learn core transaction system, statement processing system, and any other computer programs pertinent to performing job duties.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.

Nice To Haves

related experience and secondary education preferred.

Responsibilities

Onboarding of New Loans
System Maintenance For Changes That Occur Throughout the Life of the Loan
Loan Payment Posting and Corrections
Daily Balancing of Loan Related Accounts and General Ledgers
Insurance Tracking and Collateral Releases
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives.
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results.
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas.
Seeks to implement and leverage services and technologies that create efficiencies.
Complete daily tasks within the department’s servicing standards.
Overseeing and directing the team to meet operational goals.
Takes advantage of training opportunities to advance knowledge of rules and regulations that affect the servicing process.
Looks for opportunities to improve and make processes more efficient.
Advancement in this career includes a demonstration of all aspects of the loan-servicing department and the responsibilities within the department.
Annual, job-specific training opportunities are assigned and/or available for timely completion.
May require some travel.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs