ERIEBANK, Loan Servicer
About The Position
A Loan Servicer ensures the best possible experience with regards to the life of the client’s loan. In this position, a Loan Servicer is responsible for the upload of closed loans on our core system, performs maintenance on the core system with any changes that may occur throughout the life of the loan, and ensures all loans meet the compliance standards. This role also involves building positive relationships with internal and external clients, demonstrating respect, client focus, and inclusion. The position requires strong business ethics, leadership, integrity, and collaboration. Competencies include accountability, innovation, and professionalism. There are different levels for this position: Loan Servicer I, Loan Servicer II, and Loan Servicer Team Lead, each with increasing expectations regarding task completion and team oversight. The role encourages professional development opportunities to advance knowledge of rules and regulations affecting the servicing process and to improve efficiency. Training tracks are available to help employees understand the job's impact on other areas of the bank and provide tools for success. Annual, job-specific training opportunities are assigned or available, and may require some travel.
Requirements
- High school diploma or general education degree (GED) is required
- Related experience and secondary education preferred
- Successful completion of required background checks is required
- Ability to read, comprehend, and interpret documents
- Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization
- Ability to communicate to clients directly and effectively
- Ability to utilize telephone systems
- Good digital literacy including email, internet, and intranet use
- Prior experience or the ability to learn core transaction system, statement processing system, and any other computer programs pertinent to performing job duties
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to compute rate, ratio, and percent
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to solve challenging problems involving several variables in a standardized situation
Nice To Haves
- Related experience and secondary education preferred
Responsibilities
- Upload of closed loans on our core system
- Perform maintenance on the core system with any changes that may occur throughout the life of the loan
- Ensure all loans meet the compliance standards
- Onboarding of New Loans
- System Maintenance For Changes That Occur Throughout the Life of the Loan
- Loan Payment Posting and Corrections
- Daily Balancing of Loan Related Accounts and General Ledgers
- Insurance Tracking and Collateral Releases
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
