Loan Servicer

The Union Bank Company•Columbus Grove, OH

14h•Onsite

About The Position

Under the direction of the Manager of Loan Operations, the Loan Servicer assists internal and external customers and assembles proper loan documentation for loan files.

Requirements

Must have the capacity to work under stress and handle difficult situations.
Must be able to prepare basic documents in both Word & Excel.
Must have the ability to be in tune with fine details & take initiative to research areas of possible concern.
Knowledge of regulations that pertain to loan activities.
Basic ability to operate computers, and software, such as Microsoft Word and Excel programs.

Nice To Haves

Prefer a high school degree and 1 year experience in a related position in a financial institution.

Responsibilities

Booking & funding new loans
Reviewing new loans & secondary market loans for proper approval, system accuracy and documentation requirements.
Maintains financial institution loan records by reviewing various daily loan reports, which include but are not limited to the following: Tickler, New Loans, File Maintenance, Interest Fluctuation, Non-Activated Loans, etc.
Maintains financial institution participation loan records by booking new participation loans, communicating with various participating banks, monthly payment posting and various maintenance and review of participation loans.
Booking participation loans, monthly remittance of payments, daily payoff processing, etc for FreddieMac loans.
Handles maintenance of loan portfolios for the financial institution including modifications, collateral changes, interest rate adjustments, loan reversals/corrections, auto pay - new and changes, monitoring construction loan disbursement and escrow setup, payout, and analysis.
Reviewing insurance policies (real estate & other collateral).
Updating the Core system for tracking & escrow.
Reviewing reports for insurance coverage and processing mortgage escrow payouts through third-party Vendor – Allied Insurance & Accumatch Tax Service and various life insurance companies.
Assist with the Annual Escrow Analysis and troubleshooting escrow issues.
Refunding escrow on payoffs.
Answers telephone and assist customers & third-party agents with routine inquiries regarding payoffs, changes of owner, name changes, and other loan details.
Construction loan monitoring and draw processing to ensure projects are properly funded to stay within budget & completion.
Use of 3rd party vendor processing system.
Processing of paid off loans by releasing any mortgages/requesting UCC’s be terminated and send loan documents back to the Borrower.
Processing of ACH payments requested by Borrowers or the Asset Mgmt. department.
Maintains all collateral files for the institution. This includes organizing & tracking original mortgages and title vehicles for reports.
Processing returned mail to obtain the correct address, address updates to the core and customer verification of those changes.
Scans & prepare indexing for new loan files into Director.
Update existing imaged files so most recent activity, maintenance, etc. can be found in Director.
Add & clear exceptions as needed.
Prepares the weekly report and final monthly Loan Exception Report for Mortgage/Consumer/Commercial loans.
Scans & Reviews withdrawn & denied loan files for all loans
Keep abreast of changes in products, policies, and procedures, and attend training as needed.
Performs other duties as assigned.
Assist customers with resolution of account problems and issues.
Provides customer information and support.