Loan Servicer

Greenfield Co-Operative Bank•Greenfield, MA

1d•Onsite

About The Position

Performs various operational and clerical duties as required to maintain efficient workflow in the residential loan department. Responds to internal and external customer calls while providing exceptional customer service. Performs all duties in confirmation with established Bank policies and procedures.

Requirements

High School diploma or equivalent.
At least 1 - 2 years of relevant experience.
Excellent customer service, communication and organizational skills are required.
Must be a team player, detail oriented, organized and able to multi-task and perform under pressure.
Must possess excellent writing skills.

Nice To Haves

Mortgage and consumer loan knowledge and working knowledge of the bank’s data system preferred.
Knowledge of these systems preferred: Synergy, Encompass, Miniter, Simplefile, Enact, MGIC, Corelogic etc.

Responsibilities

Accurate and timely data entry of new loans to the bank’s database (COCC Insight).
Performs all types of required loan maintenance including, but not limited to: construction loan and line of credit conversions, investor loans, Equity Loans, Equity Line of credit.
Provides support to the collection department with clerical duties including customer correspondence and loan maintenance relating to payments, payoffs, modifications, and charge-offs.
Processes requests for payoff information and prepares necessary documents.
Prepares discharges and all maintenance regarding closed loan files.
Makes construction loan disbursements as approved by manager.
Responds to all customer inquiries related to loan servicing issues within scope of authority and expertise.
Reviews loan reports and makes required changes to loan accounts as applicable.
Reviews and pays real estate tax, insurance, and PMI bills, as well as assists with the annual escrow analysis and ongoing insurance tracking maintenance.
Responsible for reviewing monthly HMDA data, works with other HMDA Team and Committee members to maintain consistent and accurate data.
Maintain consistent and accurate data between all departments: Accounting, Collections, Operations.
Understanding of ACH and payment processes.
Completes loan files to be sold on the secondary market.
Responsible for maintenance of the residential ShareFile folders; tracking, deleting, and corresponding with IT on a monthly basis, or as needed.
Ability to work well with paperless document collection systems as well as other web-based systems.
Performs related and unrelated duties as needed.