Personal Loan Specialist - Las Vegas, Hybrid

Reprise Financial•Las Vegas, NV

2d•Hybrid

About The Position

Reprise Financial is a fast-growing consumer finance lender offering convenient, online financial solutions to consumers nationwide. We are currently hiring a Loan Sales Specialist who can confidently engage with customers and prospective customers across the country, working within a hybrid work environment based in Las Vegas. This role will begin remotely and later transition to a hybrid schedule in our Las Vegas office.

Requirements

1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls.
Customer satisfaction orientation and sales competencies.
Coachable and adaptable, with a willingness to learn and grow in a dynamic environment.
Knowledge of sales/customer service techniques and principles
Excellent communication, customer service and sales skills/tactics
Ability to work in a goal-oriented environment
Proficient computer skills
Self-motivated, performance oriented
Ability to adapt to changing sales scenarios and customer needs
Ability to work independently in a fast-paced environment
Understanding credit bureau reporting

Responsibilities

Work independently in a fast-paced remote environment with management and team guidance.
Effectively multitask and adapt to the demands of the role while ensuring timely and efficient service.
Handle inbound and outbound phone calls and/or emails through our dialer system.
Communicate with customers who have started the application process and are seeking additional information/assistance.
Engage with customers and other departments through multiple technological channels (phone, email, chat, and in-house systems).
Assess customer needs, explore all options, and introduce different types of loans.
Go the “extra mile” to build trust relationships, customer loyalty, and satisfaction throughout the application process.
Help customers through our application processes, including: Verifying customer information, Assisting customers with uploading documents to our online portal, Notating/documenting applications, Answering customers' questions, concerns, and objections.
Persuasively explaining the value behind our loan options.
Adhere to, operate, and maintain knowledge of Reprise Financial policies and procedures, as well as state and federal lending laws and compliance guidelines.
Complete comprehensive sales training, which includes product knowledge, sales tactics, overcoming objections, and core systems.
Meet and exceed monthly metrics of accountability.
Strong passion for engaging with feedback and continuous improvement, actively seeking and providing constructive feedback to enhance performance and processes.

Benefits

Comprehensive medical, dental, and vision coverage
Contributions to a Health Savings Account (HSA)
Access to an Employee Assistance Program (EAP)
401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
Accrued time off
Company holidays
Sick time
3 floating holidays
12-week Paid Parental Leave
Market-driven salary and bonus opportunities
Robust tech package