Loan Sales Associate

Mariner Finance • Gastonia, NC

2d • Onsite

About The Position

The Loan Sales Associate provides customer service and sales support at an assigned Mariner Finance branch. The role helps customers identify suitable loan options, processes loan applications, reviews credit and financial information, and works to meet individual and branch sales goals. It also includes contacting customers about past-due balances, maintaining a cash drawer, processing payments, and delivering deposits as required. The employee must work in person at the assigned branch, except in specified emergencies. The schedule is generally Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday work is required seasonally and as business needs require. The company may change the schedule to address business needs.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs, and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company in consultation with applicable regulatory agencies as necessary.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals for sales of company products and services.
• Learn and follow applicable Federal, State, and Local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• All full-time employees receive a benefits package; details are available on the company's benefits website.
• Eligible for a competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED