Loan Research Specialist II
About The Position
As a Loan Research Specialist II with Frost, you investigate and determine appropriate resolutions for disputes received from Credit and Consumer Financial Protection Bureaus. You review loan histories, validate transactions affecting customers’ reported payment status, document account maintenance or other resolutions, and report findings to customers in accordance with applicable regulations. The role also monitors service member accounts and mortgage loan error resolutions, supports the creation and maintenance of department procedures, and prepares mortgage loan information for the bank’s quarterly report conference call.
Requirements
- At least 2 years of loan experience.
- Proficiency with Microsoft computer applications.
- Excellent written and verbal communication skills.
- Attention to detail.
- Ability to multitask and meet deadlines.
- Experience working with applicable regulations and loan systems.
Responsibilities
- Investigate indirect and direct credit bureau disputes.
- Thoroughly review loan histories and identify or validate transactions that may affect customers’ reported payment status.
- Determine and document appropriate account maintenance and dispute resolutions.
- Report findings to customers in accordance with regulations.
- Monitor service member accounts and mortgage loan error resolutions.
- Assist with creating, updating, and maintaining department procedures.
- Prepare, reconcile, and submit mortgage loan information to Accounting for the bank’s quarterly report conference call.
- Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Life insurance
- 401(k) matching
- Paid holidays and paid time off
- Tuition reimbursement
- Health and wellness programs, including an Employee Assistance Program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
